---
title: "Transaction Emails PRO"
description: "Split Pay can email the vendor when they receive a payment and the customer when their money is sent — fired when the Stripe transfer succeeds. Both are standard WooCommerce emails you can edit or disable individually."
url: "https://docs.splitpayplugin.com/features/vendor-automation/transaction-emails/"
---
PRO features, off by default. Enable them under **Split Pay settings → Vendor Onboarding → Vendor Automation**. These are separate from (and can be combined with) the admin-facing [Transfer Confirmation Email](../../transfer-confirmation-email/).

Split Pay can notify both sides of a transaction the moment the money actually moves — i.e. when the Stripe transfer to the vendor's connected account **succeeds**, not merely when the order is placed.

## Vendor email — "You received a payment"

**Setting:** *Email vendors when they receive a payment.*

Sent to the vendor each time a transfer to their connected account succeeds. The email includes the transferred amount (the vendor's share, in the order currency), the order number, the Stripe transfer reference, and a note that funds follow their Stripe payout schedule.

**Recipient resolution** — the email goes to the vendor's WordPress account email (the user whose connected account received the transfer). If no WordPress user matches the account, Split Pay falls back to the email Stripe has on file for the connected account.

## Customer email — "Your money was sent"

**Setting:** *Email customers when their money is sent to the vendor.*

Sent to the order's billing email once their payment has been transferred to the vendor. It confirms the **order total** the customer paid and names the vendor it went to.

The customer email is sent **at most once per order** — orders containing multiple vendors or retried transfers will not email the customer repeatedly. It complements WooCommerce's standard order emails rather than replacing them.

## Customizing the emails

Both emails are standard WooCommerce emails. Once their setting is enabled, they appear under **WooCommerce → Settings → Emails** as:

*   **Split Pay: Vendor Payment Received**
*   **Split Pay: Money Sent Confirmation**

There you can edit the subject and heading, switch between HTML/plain text, or disable an individual email without turning the feature's setting off.

![The two Split Pay transaction emails listed under WooCommerce settings, Emails](../../../images/vendor-emails-woocommerce.png)

Both transaction emails appear under WooCommerce → Settings → Emails once enabled. The customer email is marked "Customer"; the vendor email's recipient is resolved per transfer.

## When do they send?

Both emails trigger on Split Pay's `spp_transfer_succeeded` event — after the transfer is created on Stripe. With [delayed transfers](../../how-to-transfer-payments/product-level-transfers/) enabled, that means after the order is completed and the delayed transfer runs, not at checkout time.