FAQs

Resetting Split Pay to Defaults

There is no built-in reset button. If you want a true clean slate — for instance, after a misconfigured test setup or before transferring a site to a new owner — you have to remove the plugin’s options and tables manually. This page walks through the steps.

Destructive operation. Following this guide will permanently delete:

  • Every Split Pay setting (platform API keys, transfer percentages, vendor roles, Delayed-Transfers toggle, Stripe metadata mappings, etc.).
  • The full transfer history that powers the Transfers tab and automatic refund reversal (Refund Handling).
  • Every per-product transfer rule and connected-account routing.
  • The synced list of connected Stripe accounts.

It will not reverse any past Stripe transfers, cancel your PRO subscription, or touch your Stripe Connect data on Stripe’s side — just the WordPress-side state Split Pay manages.

Take a database backup before running anything below.

Why isn’t there a reset button in the UI?#

By design. The transfer log is a critical record — without it, automatic refund reversal can’t calculate proportional reversal amounts, and the Transfers admin tab loses its history. Putting a one-click destructive button in the admin UI is more risk than benefit. Customers who legitimately need to start over are expected to do so deliberately, with a database backup in hand.

What gets deleted?#

Three database tables and a set of WordPress options. The exact names depend on your $wpdb->prefix (default is wp_):

Tables

Table (with default prefix) Stores
wp_bsd_scsp_transfer_log Every transfer attempt — powers the Transfers admin tab and refund reversals.
wp_bsd_strp_accnt Synced list of connected Stripe accounts (account IDs, names, emails).
wp_bsd_strp_connected_id Per-product connected-account routing rules.

Options

Anything matching the prefixes spp_*, bsd_*, and fs_*_bsd-split-pay-*. Notable examples:

  • spp_wc_stripe_test_secret_key, spp_wc_stripe_live_secret_key — per-gateway platform API keys (3.7.0+).
  • spp_pp_stripe_test_secret_key, spp_pp_stripe_live_secret_key — Payment Plugins gateway keys (3.7.0+).
  • spp_delayed_transfers_enabled, spp_vendor_roles, spp_account_countries, spp_platform_country.
  • bsd_split_pay_stripe_connect_woo_stripe_connected_account, bsd_spscwt_type, bsd_spscwt_amount, bsd_split_pay_stripe_connect_woo_transfer_percentage — legacy single-account global settings.
  • bsd_log_table_created, spp_account_id_table, bsd_connected_id_table_created, bsd_log_table_integration_source, bsd_migration — install/migration tracking flags.

The Freemius license records are stored under their own fs_* options. Do not delete those unless you also intend to disconnect the PRO license — see Uninstalling Split Pay & Your PRO Subscription.

Reset using WP-CLI#

If your host gives you SSH access and WP-CLI is installed, this is the cleanest path:

# 1. Take a backup first.
wp db export ~/spp-pre-reset-$(date +%Y%m%d).sql

# 2. Drop the three plugin tables.
wp db query "DROP TABLE IF EXISTS \`$(wp config get table_prefix --skip-themes --skip-plugins)bsd_scsp_transfer_log\`;"
wp db query "DROP TABLE IF EXISTS \`$(wp config get table_prefix --skip-themes --skip-plugins)bsd_strp_accnt\`;"
wp db query "DROP TABLE IF EXISTS \`$(wp config get table_prefix --skip-themes --skip-plugins)bsd_strp_connected_id\`;"

# 3. Delete every spp_* and bsd_* option.
wp option list --search='spp_*' --field=option_name | xargs -n1 wp option delete
wp option list --search='bsd_*' --field=option_name | xargs -n1 wp option delete

# 4. (Optional) Delete every per-product Split Pay post-meta key.
wp db query "DELETE FROM \`$(wp config get table_prefix --skip-themes --skip-plugins)postmeta\` WHERE meta_key LIKE 'bsd_%' OR meta_key LIKE '_bsd_%' OR meta_key LIKE 'spp_%';"

# 5. Re-activate the plugin to recreate the tables empty.
wp plugin deactivate bsd-woo-stripe-connect-split-pay
wp plugin activate bsd-woo-stripe-connect-split-pay

Reset using phpMyAdmin (no SSH)#

If your host only gives you phpMyAdmin or a similar GUI:

  1. Back up your database — phpMyAdmin’s Export tab, format SQL.
  2. Open the SQL tab on the database your WordPress install lives in. Replace wp_ with your actual table prefix if different.
  3. Run the destructive query block: 
    DROP TABLE IF EXISTS `wp_bsd_scsp_transfer_log`;
DROP TABLE IF EXISTS `wp_bsd_strp_accnt`;
DROP TABLE IF EXISTS `wp_bsd_strp_connected_id`;

DELETE FROM `wp_options`
  WHERE option_name LIKE 'spp_%'
     OR option_name LIKE 'bsd_%';

-- Optional: also clear per-product transfer rules saved on individual products.
DELETE FROM `wp_postmeta`
  WHERE meta_key LIKE 'bsd_%'
     OR meta_key LIKE '_bsd_%'
     OR meta_key LIKE 'spp_%';
  4. Back in WordPress, deactivate then reactivate Split Pay so the plugin recreates the three tables fresh.

How do I reset Split Pay without losing my PRO license?#

The reset above only touches spp_* and bsd_* options. The Freemius license is stored in fs_* options that remain untouched, so your PRO license stays activated and bound to your account. (If you also want to disconnect the license, follow the steps in Uninstalling Split Pay & Your PRO Subscription.)

After resetting#

The Integrations tab will show empty cards. Re-enter your platform API keys, sync webhooks and accounts again, and reconfigure transfer rules. See Quick Start for the full setup flow.

See also#

Uninstalling Split Pay & Your PRO Subscription › Quick Start (re-onboarding flow) ›